Bibliographic Details
| Title: |
Investigating the role of customers' perceptions of employee effort and justice in service recovery: A cross-cultural perspective. |
| Authors: |
Yani-de-Soriano, Mirella1 yani-de-sorianom@cardiff.ac.uk, Hanel, Paul H.P.2 p.hanel@bath.ac.uk, Vazquez-Carrasco, Rosario3 rvazcar@upo.es, Cambra-Fierro, Jesús3 jjcamfie@upo.es, Wilson, Alan4 alan.wilson@strath.ac.uk, Centeno, Edgar5 ecenteno@itesm.mx |
| Source: |
European Journal of Marketing. 2019, Vol. 53 Issue 4, p708-732. 25p. |
| Database: |
Business Source Ultimate |
