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Investigating the role of customers' perceptions of employee effort and justice in service recovery: A cross-cultural perspective.

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Title: Investigating the role of customers' perceptions of employee effort and justice in service recovery: A cross-cultural perspective.
Authors: Yani-de-Soriano, Mirella1 yani-de-sorianom@cardiff.ac.uk, Hanel, Paul H.P.2 p.hanel@bath.ac.uk, Vazquez-Carrasco, Rosario3 rvazcar@upo.es, Cambra-Fierro, Jesús3 jjcamfie@upo.es, Wilson, Alan4 alan.wilson@strath.ac.uk, Centeno, Edgar5 ecenteno@itesm.mx
Source: European Journal of Marketing. 2019, Vol. 53 Issue 4, p708-732. 25p.
Database: Business Source Ultimate
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Header DbId: bsu
DbLabel: Business Source Ultimate
An: 136184291
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Investigating the role of customers' perceptions of employee effort and justice in service recovery: A cross-cultural perspective.
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=136184291
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        Value: 10.1108/EJM-09-2017-0570
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        Text: English
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            NameFull: Cambra-Fierro, Jesús
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            NameFull: Wilson, Alan
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              Text: 2019
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