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Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers.

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Bibliographic Details
Title: Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers.
Authors: Colgate, Mark1 colgate@uvic.ca, Bodo Lang1
Source: Journal of Business Research. Feb2005, Vol. 58 Issue 2, p195-204. 10p.
Database: Business Source Ultimate
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