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Complaint De-Escalation Strategies on Social Media.

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Title: Complaint De-Escalation Strategies on Social Media.
Authors: Herhausen, Dennis (AUTHOR) dennis.herhausen@vu.nl, Grewal, Lauren (AUTHOR), Cummings, Krista Hill (AUTHOR), Roggeveen, Anne L. (AUTHOR), Villarroel Ordenes, Francisco (AUTHOR), Grewal, Dhruv (AUTHOR)
Source: Journal of Marketing. Mar2023, Vol. 87 Issue 2, p210-231. 22p. 9 Charts, 2 Graphs.
Database: Business Source Ultimate
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  Data: Complaint De-Escalation Strategies on Social Media.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Marketing%22">Journal of Marketing</searchLink>. Mar2023, Vol. 87 Issue 2, p210-231. 22p. 9 Charts, 2 Graphs.
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        Value: 10.1177/00222429221119977
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        Text: English
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      – TitleFull: Complaint De-Escalation Strategies on Social Media.
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              Text: Mar2023
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              Y: 2023
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