Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.
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| Title: | Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty. |
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| Authors: | Li-Hsin Chen1 lihsinc@g.clemson.edu, Chun-Hung Chen2, Pasion Loverio, Jennifer3, Mei-Jung Wang4, Ling-Hui Lee5, Ya-Pin Hou6 |
| Source: | Quality Management in Health Care. Jul-Sep2024, Vol. 33 Issue 3, p176-191. 16p. |
| Database: | Business Source Ultimate |
| ISSN: | 10638628 |
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| DOI: | 10.1097/QMH.0000000000000420 |
