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Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.

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Title: Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.
Authors: Li-Hsin Chen1 lihsinc@g.clemson.edu, Chun-Hung Chen2, Pasion Loverio, Jennifer3, Mei-Jung Wang4, Ling-Hui Lee5, Ya-Pin Hou6
Source: Quality Management in Health Care. Jul-Sep2024, Vol. 33 Issue 3, p176-191. 16p.
Database: Business Source Ultimate
FullText Text:
  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 178362624
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.
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  Data: <searchLink fieldCode="AR" term="%22Li-Hsin+Chen%22">Li-Hsin Chen</searchLink><relatesTo>1</relatesTo><i> lihsinc@g.clemson.edu</i><br /><searchLink fieldCode="AR" term="%22Chun-Hung+Chen%22">Chun-Hung Chen</searchLink><relatesTo>2</relatesTo><br /><searchLink fieldCode="AR" term="%22Pasion+Loverio%2C+Jennifer%22">Pasion Loverio, Jennifer</searchLink><relatesTo>3</relatesTo><br /><searchLink fieldCode="AR" term="%22Mei-Jung+Wang%22">Mei-Jung Wang</searchLink><relatesTo>4</relatesTo><br /><searchLink fieldCode="AR" term="%22Ling-Hui+Lee%22">Ling-Hui Lee</searchLink><relatesTo>5</relatesTo><br /><searchLink fieldCode="AR" term="%22Ya-Pin+Hou%22">Ya-Pin Hou</searchLink><relatesTo>6</relatesTo>
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  Data: <searchLink fieldCode="JN" term="%22Quality+Management+in+Health+Care%22">Quality Management in Health Care</searchLink>. Jul-Sep2024, Vol. 33 Issue 3, p176-191. 16p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=178362624
RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1097/QMH.0000000000000420
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      – Code: eng
        Text: English
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        PageCount: 16
        StartPage: 176
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      – TitleFull: Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.
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            NameFull: Li-Hsin Chen
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            NameFull: Chun-Hung Chen
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            NameFull: Pasion Loverio, Jennifer
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            NameFull: Mei-Jung Wang
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            NameFull: Ling-Hui Lee
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            NameFull: Ya-Pin Hou
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            – D: 01
              M: 07
              Text: Jul-Sep2024
              Type: published
              Y: 2024
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              Value: 33
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            – TitleFull: Quality Management in Health Care
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