DETERMINING THE SIGNIFICANCE OF THE QUALITY DIMENSION OF BANKING SERVICES IN CROATIA BASED ON THE SERVQUAL MODEL.
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| Title: | DETERMINING THE SIGNIFICANCE OF THE QUALITY DIMENSION OF BANKING SERVICES IN CROATIA BASED ON THE SERVQUAL MODEL. |
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| Authors: | Pavlović, Marko M.1 markopavlovic25101982@gmail.com, Tešić, Biljana2 btesic@singidunum.ac.rs |
| Source: | STED Journal: Journal of Social & Technological Development. Nov2023, Vol. 5 Issue 2, p29-49. 21p. |
| Database: | Business Source Ultimate |
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