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Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.

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Title: Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.
Authors: Maleyeff, John1 (AUTHOR) maleyeff@bu.edu, Corlu, Canan Gunes1 (AUTHOR) canan@bu.edu
Source: INFORMS Journal on Applied Analytics. Jul/Aug2024, Vol. 54 Issue 4, p357-364. 8p.
Database: Business Source Ultimate
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ISSN:26440865
DOI:10.1287/inte.2021.0106