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Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.

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Title: Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.
Authors: Maleyeff, John1 (AUTHOR) maleyeff@bu.edu, Corlu, Canan Gunes1 (AUTHOR) canan@bu.edu
Source: INFORMS Journal on Applied Analytics. Jul/Aug2024, Vol. 54 Issue 4, p357-364. 8p.
Database: Business Source Ultimate
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  Data: Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.
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  Data: <searchLink fieldCode="AR" term="%22Maleyeff%2C+John%22">Maleyeff, John</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> maleyeff@bu.edu</i><br /><searchLink fieldCode="AR" term="%22Corlu%2C+Canan+Gunes%22">Corlu, Canan Gunes</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> canan@bu.edu</i>
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  Data: <searchLink fieldCode="JN" term="%22INFORMS+Journal+on+Applied+Analytics%22">INFORMS Journal on Applied Analytics</searchLink>. Jul/Aug2024, Vol. 54 Issue 4, p357-364. 8p.
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        Value: 10.1287/inte.2021.0106
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        Text: English
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        PageCount: 8
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      – TitleFull: Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.
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              Text: Jul/Aug2024
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              Y: 2024
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