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A Six Sigma and DEA Framework for Quality Assessment in Banking Services.

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Title: A Six Sigma and DEA Framework for Quality Assessment in Banking Services.
Authors: Delahoz-Domínguez, Enrique1 (AUTHOR) enriquedelahoz@unimagdalena.edu.co, Mendoza-Mendoza, Adel2 (AUTHOR) adelmendoza@uniatlantico.edu.co, Zuluaga-Ortiz, Rohemi3,4 (AUTHOR) rohemi.zuluaga@unisinu.edu.co
Source: Administrative Sciences (2076-3387). Nov2024, Vol. 14 Issue 11, p295. 12p.
Database: Business Source Ultimate
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ISSN:20763387
DOI:10.3390/admsci14110295