Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic. - Mondschein, Susana; Olivares, Marcelo; Ordóñez, Fernando; Schwartz, Daniel; Weintraub, Andres; Torres-Ulloa, Ignacio; Aguayo, Cristian; Canessa, Gianpiero (Service Science (INFORMS), 2022)