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Developing an index of online customer satisfaction.

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Title: Developing an index of online customer satisfaction.
Authors: Kim, Hye-Ran1 Hye-Ran.Kim@phd.wbs.ac.uk
Source: Journal of Financial Services Marketing. Sep2005, Vol. 10 Issue 1, p49-64. 16p.
Database: Business Source Ultimate
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        Value: 10.1057/palgrave.fsm.4770173
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        Text: English
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        PageCount: 16
        StartPage: 49
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      – TitleFull: Developing an index of online customer satisfaction.
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              Text: Sep2005
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