APA (7th ed.) Citation

Naylor, G. S. (2024). A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH. Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 37(2), 43.

Chicago Style (17th ed.) Citation

Naylor, Gillian S. "A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior 37, no. 2 (2024): 43.

MLA (9th ed.) Citation

Naylor, Gillian S. "A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, vol. 37, no. 2, 2024, p. 43.