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A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.

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Title: A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.
Authors: Naylor, Gillian S.1 gillian.naylor@unlv.edu
Source: Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 2024, Vol. 37 Issue 2, p43-68. 26p.
Database: Business Source Ultimate
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  Data: A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.
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      – Code: eng
        Text: English
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        PageCount: 26
        StartPage: 43
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      – TitleFull: A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.
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              Text: 2024
              Type: published
              Y: 2024
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              Value: 9781609074084
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