View in EDS HTML Full Text PDF Full Text

Cross-Channel Effects of Failure in a Retailer's Mobile App.

Saved in:
Bibliographic Details
Title: Cross-Channel Effects of Failure in a Retailer's Mobile App.
Authors: Narang, Unnati (AUTHOR), Shankar, Venkatesh (AUTHOR) vshankar@smu.edu, Narayanan, Sridhar (AUTHOR)
Source: Journal of Marketing Research (JMR). Oct2025, Vol. 62 Issue 5, p796-817. 22p.
Database: Business Source Ultimate
Full text is not displayed to guests.
FullText Links:
  – Type: pdflink
Text:
  Availability: 1
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 187649045
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Cross-Channel Effects of Failure in a Retailer's Mobile App.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Narang%2C+Unnati%22">Narang, Unnati</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Shankar%2C+Venkatesh%22">Shankar, Venkatesh</searchLink> (AUTHOR)<i> vshankar@smu.edu</i><br /><searchLink fieldCode="AR" term="%22Narayanan%2C+Sridhar%22">Narayanan, Sridhar</searchLink> (AUTHOR)
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Journal+of+Marketing+Research+%28JMR%29%22">Journal of Marketing Research (JMR)</searchLink>. Oct2025, Vol. 62 Issue 5, p796-817. 22p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=187649045
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1177/00222437251318660
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 22
        StartPage: 796
    Titles:
      – TitleFull: Cross-Channel Effects of Failure in a Retailer's Mobile App.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Narang, Unnati
      – PersonEntity:
          Name:
            NameFull: Shankar, Venkatesh
      – PersonEntity:
          Name:
            NameFull: Narayanan, Sridhar
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 10
              Text: Oct2025
              Type: published
              Y: 2025
          Identifiers:
            – Type: issn-print
              Value: 00222437
          Numbering:
            – Type: volume
              Value: 62
            – Type: issue
              Value: 5
          Titles:
            – TitleFull: Journal of Marketing Research (JMR)
              Type: main
ResultId 1