APA (7th ed.) Citation

Zhang, M., Wang, L., Xu, H., & Xiong, J. (2025). Unveiling the multidimensional factors behind service failures in OMS: A comprehensive analysis of user complaints. Total Quality Management & Business Excellence, 36(15/16), 1619. https://doi.org/10.1080/14783363.2025.2578683

Chicago Style (17th ed.) Citation

Zhang, Mengping, Limin Wang, Heran Xu, and Jingjing Xiong. "Unveiling the Multidimensional Factors Behind Service Failures in OMS: A Comprehensive Analysis of User Complaints." Total Quality Management & Business Excellence 36, no. 15/16 (2025): 1619. https://doi.org/10.1080/14783363.2025.2578683.

MLA (9th ed.) Citation

Zhang, Mengping, et al. "Unveiling the Multidimensional Factors Behind Service Failures in OMS: A Comprehensive Analysis of User Complaints." Total Quality Management & Business Excellence, vol. 36, no. 15/16, 2025, p. 1619, https://doi.org/10.1080/14783363.2025.2578683.