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Unveiling the multidimensional factors behind service failures in OMS: a comprehensive analysis of user complaints.

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Title: Unveiling the multidimensional factors behind service failures in OMS: a comprehensive analysis of user complaints.
Authors: Zhang, Mengping1 (AUTHOR), Wang, Limin1 (AUTHOR), Xu, Heran1 (AUTHOR), Xiong, Jingjing1 (AUTHOR) xiongjj2017@163.com
Source: Total Quality Management & Business Excellence. Dec2025, Vol. 36 Issue 15/16, p1619-1633. 15p.
Database: Business Source Ultimate
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  Data: <searchLink fieldCode="JN" term="%22Total+Quality+Management+%26+Business+Excellence%22">Total Quality Management & Business Excellence</searchLink>. Dec2025, Vol. 36 Issue 15/16, p1619-1633. 15p.
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1080/14783363.2025.2578683
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      – Code: eng
        Text: English
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            NameFull: Wang, Limin
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              Text: Dec2025
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              Y: 2025
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              Value: 36
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