Unveiling the multidimensional factors behind service failures in OMS: a comprehensive analysis of user complaints.
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| Title: | Unveiling the multidimensional factors behind service failures in OMS: a comprehensive analysis of user complaints. |
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| Authors: | Zhang, Mengping1 (AUTHOR), Wang, Limin1 (AUTHOR), Xu, Heran1 (AUTHOR), Xiong, Jingjing1 (AUTHOR) xiongjj2017@163.com |
| Source: | Total Quality Management & Business Excellence. Dec2025, Vol. 36 Issue 15/16, p1619-1633. 15p. |
| Database: | Business Source Ultimate |
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