APA (7th ed.) Citation

Zhang, N., Paul, A., & Sun, X. (2026). Managing Service Systems with Overconfident Customers. Manufacturing & Service Operations Management (M&SOM) (INFORMS), 28(1), 308. https://doi.org/10.1287/msom.2023.0191

Chicago Style (17th ed.) Citation

Zhang, Na, Anand Paul, and Xu Sun. "Managing Service Systems with Overconfident Customers." Manufacturing & Service Operations Management (M&SOM) (INFORMS) 28, no. 1 (2026): 308. https://doi.org/10.1287/msom.2023.0191.

MLA (9th ed.) Citation

Zhang, Na, et al. "Managing Service Systems with Overconfident Customers." Manufacturing & Service Operations Management (M&SOM) (INFORMS), vol. 28, no. 1, 2026, p. 308, https://doi.org/10.1287/msom.2023.0191.