Managing Service Systems with Overconfident Customers.
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| Title: | Managing Service Systems with Overconfident Customers. |
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| Authors: | Zhang, Na1 (AUTHOR) na.zhang@wichita.edu, Paul, Anand2 (AUTHOR) anand.paul@warrington.ufl.edu, Sun, Xu3 (AUTHOR) xxs767@miami.edu |
| Source: | Manufacturing & Service Operations Management (M&SOM) (INFORMS). Jan/Feb2026, Vol. 28 Issue 1, p308-325. 18p. |
| Database: | Business Source Ultimate |
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