AI Agents Aren’t Ready for Consumer-Facing Work—But They Can Excel at Internal Processes.

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Bibliographic Details
Title: AI Agents Aren’t Ready for Consumer-Facing Work—But They Can Excel at Internal Processes.
Authors: Furr, Nathan1, Gaarlandt, Jur2, Mohan, Sid3, Shipilov, Andrew4
Source: Harvard Business Review Digital Articles. 11/25/2025, p1-11. 11p.
Database: Business Source Ultimate
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        Text: English
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