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Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View.

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Title: Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View.
Authors: Gao, Chang1 (AUTHOR) gaochan3@msu.edu, Peinkofer, Simone T.2 (AUTHOR), Griffis, Stanley E.3 (AUTHOR)
Source: Journal of Business Logistics. Jan2026, Vol. 47 Issue 1, p1-31. 31p.
Database: Business Source Ultimate
FullText Text:
  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 191184948
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View.
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  Data: <searchLink fieldCode="AR" term="%22Gao%2C+Chang%22">Gao, Chang</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> gaochan3@msu.edu</i><br /><searchLink fieldCode="AR" term="%22Peinkofer%2C+Simone+T%2E%22">Peinkofer, Simone T.</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Griffis%2C+Stanley+E%2E%22">Griffis, Stanley E.</searchLink><relatesTo>3</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Business+Logistics%22">Journal of Business Logistics</searchLink>. Jan2026, Vol. 47 Issue 1, p1-31. 31p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=191184948
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1111/jbl.70050
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 31
        StartPage: 1
    Titles:
      – TitleFull: Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View.
        Type: main
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            NameFull: Gao, Chang
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            NameFull: Peinkofer, Simone T.
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            NameFull: Griffis, Stanley E.
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            – D: 01
              M: 01
              Text: Jan2026
              Type: published
              Y: 2026
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              Value: 47
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            – TitleFull: Journal of Business Logistics
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