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Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View.

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Bibliographic Details
Title: Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View.
Authors: Gao, Chang1 (AUTHOR) gaochan3@msu.edu, Peinkofer, Simone T.2 (AUTHOR), Griffis, Stanley E.3 (AUTHOR)
Source: Journal of Business Logistics. Jan2026, Vol. 47 Issue 1, p1-31. 31p.
Database: Business Source Ultimate
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