APA (7th ed.) Citation

Gelbrich, K., Roschk, H., Miederer, S., & Kerath, A. (2026). Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies. Journal of Marketing, 90(2), 1. https://doi.org/10.1177/00222429251344139

Chicago Style (17th ed.) Citation

Gelbrich, Katja, Holger Roschk, Sandra Miederer, and Alina Kerath. "Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies." Journal of Marketing 90, no. 2 (2026): 1. https://doi.org/10.1177/00222429251344139.

MLA (9th ed.) Citation

Gelbrich, Katja, et al. "Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies." Journal of Marketing, vol. 90, no. 2, 2026, p. 1, https://doi.org/10.1177/00222429251344139.