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Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies.

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Title: Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies.
Authors: Gelbrich, Katja (AUTHOR), Roschk, Holger (AUTHOR), Miederer, Sandra (AUTHOR) SMiederer@ku.de, Kerath, Alina (AUTHOR)
Source: Journal of Marketing. Mar2026, Vol. 90 Issue 2, p1-26. 26p.
Database: Business Source Ultimate
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  Data: Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Marketing%22">Journal of Marketing</searchLink>. Mar2026, Vol. 90 Issue 2, p1-26. 26p.
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        Value: 10.1177/00222429251344139
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        Text: English
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      – TitleFull: Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies.
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              Text: Mar2026
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