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Modeling Passenger Choice of AI Customer Service Using the Cusp Catastrophe Model.

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Title: Modeling Passenger Choice of AI Customer Service Using the Cusp Catastrophe Model.
Authors: Huang, Yu-Kai1, Toyotani, Jun2, Hsieh, Cheng-Hsien3
Source: Review of Integrative Business & Economics Research. 2026, Vol. 15 Issue 2, p374-388. 15p.
Database: Business Source Ultimate
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              Text: 2026
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