Scenario planning in the direction domain of EFQM: an integration of fuzzy cognitive mapping (FCM), fuzzy linguistic MICMAC (FLMICMAC) and cross-impact balance (CIB). - Ghafarzadeh Kermani, Mohsen; Sheikh Aboumasoudi, Abbas; Shahin, Arash; Amindoust, Atefeh (International Journal of Quality & Reliability Management, 2026)