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From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload.

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Bibliographic Details
Title: From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload.
Authors: Menguc, Bulent1 (AUTHOR), Auh, Seigyoung2 (AUTHOR) seigyoung.auh@thunderbird.asu.edu, Uslu, Aypar3 (AUTHOR), Yeniaras, Volkan4 (AUTHOR)
Source: Journal of Service Research. May2026, Vol. 29 Issue 2, p207-224. 18p.
Database: Business Source Ultimate
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ISSN:10946705
DOI:10.1177/10946705251333908