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From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload.

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Title: From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload.
Authors: Menguc, Bulent1 (AUTHOR), Auh, Seigyoung2 (AUTHOR) seigyoung.auh@thunderbird.asu.edu, Uslu, Aypar3 (AUTHOR), Yeniaras, Volkan4 (AUTHOR)
Source: Journal of Service Research. May2026, Vol. 29 Issue 2, p207-224. 18p.
Database: Business Source Ultimate
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  Data: From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Research%22">Journal of Service Research</searchLink>. May2026, Vol. 29 Issue 2, p207-224. 18p.
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1177/10946705251333908
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      – Code: eng
        Text: English
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        PageCount: 18
        StartPage: 207
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      – TitleFull: From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload.
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            NameFull: Auh, Seigyoung
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            NameFull: Uslu, Aypar
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              Text: May2026
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              Y: 2026
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