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Designing a Helpdesk Process Model for Post-Release Software Maintenance Using Soft Systems Methodology.

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Title: Designing a Helpdesk Process Model for Post-Release Software Maintenance Using Soft Systems Methodology.
Authors: Gandhi, Arfive1 (AUTHOR) arfivegandhi@telkomuniversity.ac.id, Kusumo, Dana Sulistiyo1 (AUTHOR), Selviandro, Nungki1 (AUTHOR)
Source: Ingénierie des Systèmes d'Information. Feb2026, Vol. 31 Issue 2, p489-497. 9p.
Database: Business Source Ultimate
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        Value: 10.18280/isi.310217
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      – Code: eng
        Text: English
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        PageCount: 9
        StartPage: 489
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      – TitleFull: Designing a Helpdesk Process Model for Post-Release Software Maintenance Using Soft Systems Methodology.
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              Text: Feb2026
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