APA (7th ed.) Citation

Richardson, A. (2010). Using Customer Journey Maps to Improve Customer Experience. Harvard Business Review Digital Articles, 1.

Chicago Style (17th ed.) Citation

Richardson, Adam. "Using Customer Journey Maps to Improve Customer Experience." Harvard Business Review Digital Articles 2010: 1.

MLA (9th ed.) Citation

Richardson, Adam. "Using Customer Journey Maps to Improve Customer Experience." Harvard Business Review Digital Articles, 2010, p. 1.

Warning: These citations may not always be 100% accurate.