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When Apologizing to Customers Hurts More Than It Helps.

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Bibliographic Details
Title: When Apologizing to Customers Hurts More Than It Helps.
Authors: Jenkins, Mason R.1, Steffel, Mary2, Fombelle, Paul W.2
Source: Harvard Business Review Digital Articles. 4/20/2026, p1-7. 7p.
Database: Business Source Ultimate
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