Artificial Intelligence, Emotional Labor, and Service Operations.
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| Title: | Artificial Intelligence, Emotional Labor, and Service Operations. |
|---|---|
| Authors: | Fang, Zheng1 (AUTHOR) 149281891@qq.com, Chang, Yuqian2 (AUTHOR) ychang@ivey.ca, Luo, Xueming3 (AUTHOR) luoxm@temple.edu, Wu, Qingsheng4 (AUTHOR) qswu@sjtu.edu.cn, Aspara, Jaakko5 (AUTHOR) jaakko.aspara@aalto.fi |
| Source: | Manufacturing & Service Operations Management (M&SOM) (INFORMS). May2026, p1. 21p. |
| Database: | Business Source Ultimate |
| ISSN: | 15234614 |
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| DOI: | 10.1287/msom.2024.1459 |
