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Artificial Intelligence, Emotional Labor, and Service Operations.

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Title: Artificial Intelligence, Emotional Labor, and Service Operations.
Authors: Fang, Zheng1 (AUTHOR) 149281891@qq.com, Chang, Yuqian2 (AUTHOR) ychang@ivey.ca, Luo, Xueming3 (AUTHOR) luoxm@temple.edu, Wu, Qingsheng4 (AUTHOR) qswu@sjtu.edu.cn, Aspara, Jaakko5 (AUTHOR) jaakko.aspara@aalto.fi
Source: Manufacturing & Service Operations Management (M&SOM) (INFORMS). May2026, p1. 21p.
Database: Business Source Ultimate
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DbLabel: Business Source Ultimate
An: 193520325
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PubType: Academic Journal
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=193520325
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      – Type: doi
        Value: 10.1287/msom.2024.1459
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      – Code: eng
        Text: English
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        PageCount: 21
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      – TitleFull: Artificial Intelligence, Emotional Labor, and Service Operations.
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            NameFull: Fang, Zheng
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            NameFull: Chang, Yuqian
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            NameFull: Luo, Xueming
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            – D: 07
              M: 05
              Text: May2026
              Type: published
              Y: 2026
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              Value: 15234614
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