APA (7th ed.) Citation

Bojinov, I., Kang, I., Cook, J. M., Stein, R., Chen, Y., & Lin, Y. F. (2025). ODI Grips: A Hands-on Generative AI Prompting Exercise for Customer Support Chatbots. Harvard Business School Cases, 6.

Chicago Style (17th ed.) Citation

Bojinov, Iavor, In-Hye Kang, Jacob M. Cook, Randy Stein, Yiwen Chen, and Yufan Frank Lin. "ODI Grips: A Hands-on Generative AI Prompting Exercise for Customer Support Chatbots." Harvard Business School Cases 2025: 6.

MLA (9th ed.) Citation

Bojinov, Iavor, et al. "ODI Grips: A Hands-on Generative AI Prompting Exercise for Customer Support Chatbots." Harvard Business School Cases, 2025, p. 6.