ODI Grips: A Hands-on Generative AI Prompting Exercise for Customer Support Chatbots.

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Bibliographic Details
Title: ODI Grips: A Hands-on Generative AI Prompting Exercise for Customer Support Chatbots.
Authors: Bojinov, Iavor (AUTHOR), Kang, In-Hye (AUTHOR), Cook, Jacob M. (AUTHOR), Stein, Randy (AUTHOR), Chen, Yiwen (AUTHOR), Lin, Yufan Frank (AUTHOR)
Source: Harvard Business School Cases. 9/19/2025, p6-6. 1p.
Database: Business Source Ultimate
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