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The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements.

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Title: The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements.
Authors: Ai, Kexin1 (AUTHOR) lanx214@stu.xjtu.edu.cn, Feng, Juan2 (AUTHOR) fengjuan@sem.tsinghua.edu.cn, Sun, Xinyu1 (AUTHOR) xinyu.sun@xjtu.edu.cn
Source: Information Systems Research (INFORMS). May2026, p1. 20p.
Database: Business Source Ultimate
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DbLabel: Business Source Ultimate
An: 193548243
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PubType: Academic Journal
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  Data: The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements.
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      – Type: doi
        Value: 10.1287/isre.2022.0433
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      – Code: eng
        Text: English
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      – TitleFull: The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements.
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            NameFull: Ai, Kexin
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            NameFull: Feng, Juan
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            – D: 08
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              Text: May2026
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              Y: 2026
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