The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements.
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| Title: | The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements. |
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| Authors: | Ai, Kexin1 (AUTHOR) lanx214@stu.xjtu.edu.cn, Feng, Juan2 (AUTHOR) fengjuan@sem.tsinghua.edu.cn, Sun, Xinyu1 (AUTHOR) xinyu.sun@xjtu.edu.cn |
| Source: | Information Systems Research (INFORMS). May2026, p1. 20p. |
| Database: | Business Source Ultimate |
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