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Brand attachment, artificial intelligence severity of AI service failure and forgiveness willingness in hotel contactless services: the roles of perceived betrayal and robot cuteness.

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Title: Brand attachment, artificial intelligence severity of AI service failure and forgiveness willingness in hotel contactless services: the roles of perceived betrayal and robot cuteness.
Authors: Liu, Meilian1 (AUTHOR) mlliu@guet.edu.cn, Mao, Xin1 (AUTHOR) mx15253878490@163.com, Lin, Li Min2 (AUTHOR) llm@guet.edu.cn, Feng, Yujie1 (AUTHOR) fengyujie19980927@163.com
Source: Chinese Management Studies. 2026, Vol. 20 Issue 5, p1327-1344. 18p.
Database: Business Source Ultimate
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Header DbId: bsu
DbLabel: Business Source Ultimate
An: 194456374
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
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  Data: Brand attachment, artificial intelligence severity of AI service failure and forgiveness willingness in hotel contactless services: the roles of perceived betrayal and robot cuteness.
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  Data: <searchLink fieldCode="AR" term="%22Liu%2C+Meilian%22">Liu, Meilian</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> mlliu@guet.edu.cn</i><br /><searchLink fieldCode="AR" term="%22Mao%2C+Xin%22">Mao, Xin</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> mx15253878490@163.com</i><br /><searchLink fieldCode="AR" term="%22Lin%2C+Li+Min%22">Lin, Li Min</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> llm@guet.edu.cn</i><br /><searchLink fieldCode="AR" term="%22Feng%2C+Yujie%22">Feng, Yujie</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> fengyujie19980927@163.com</i>
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  Data: <searchLink fieldCode="JN" term="%22Chinese+Management+Studies%22">Chinese Management Studies</searchLink>. 2026, Vol. 20 Issue 5, p1327-1344. 18p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=194456374
RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
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      Pagination:
        PageCount: 18
        StartPage: 1327
    Titles:
      – TitleFull: Brand attachment, artificial intelligence severity of AI service failure and forgiveness willingness in hotel contactless services: the roles of perceived betrayal and robot cuteness.
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            NameFull: Liu, Meilian
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            NameFull: Mao, Xin
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            NameFull: Lin, Li Min
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            NameFull: Feng, Yujie
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            – D: 01
              M: 09
              Text: 2026
              Type: published
              Y: 2026
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              Value: 1750614X
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              Value: 20
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              Value: 5
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            – TitleFull: Chinese Management Studies
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