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Driving Merchant Adoption of Digital Payment Solutions Through Customer Success Management.

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Title: Driving Merchant Adoption of Digital Payment Solutions Through Customer Success Management.
Authors: Kankanhalli, Shreya1 (AUTHOR) sak355@cornell.edu, Anderson, Stephen J.2 (AUTHOR) sjanderson@tamu.edu, Iacovone, Leonardo3 (AUTHOR) liacovone@worldbank.org, Narayanan, Sridhar4 (AUTHOR) sridhar.narayanan@stanford.edu
Source: Management Science (INFORMS). Jun2026, p1. 18p.
Database: Business Source Ultimate
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        Value: 10.1287/mnsc.2024.04703
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        Text: English
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              Text: Jun2026
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              Y: 2026
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