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Artificial intelligence and work design: implications for frontline service employees and future research.

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Title: Artificial intelligence and work design: implications for frontline service employees and future research.
Authors: Jooss, Stefan1 (AUTHOR) s.jooss@uq.edu.au, Solnet, David1 (AUTHOR) d.solnet@uq.edu.au, Knight, Caroline1 (AUTHOR) caroline.knight@uq.edu.au, Worsteling, Asha1 (AUTHOR) a.worsteling@uq.edu.au, Rinta-Kahila, Tapani1,2 (AUTHOR) t.rintakahila@uq.edu.au, Hansen, Annissa1 (AUTHOR) annissa.hansen@uq.edu.au
Source: Journal of Service Management. 2026, Vol. 37 Issue 4, p622-643. 22p.
Database: Business Source Ultimate
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  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 195073001
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Artificial intelligence and work design: implications for frontline service employees and future research.
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  Data: <searchLink fieldCode="AR" term="%22Jooss%2C+Stefan%22">Jooss, Stefan</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> s.jooss@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Solnet%2C+David%22">Solnet, David</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> d.solnet@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Knight%2C+Caroline%22">Knight, Caroline</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> caroline.knight@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Worsteling%2C+Asha%22">Worsteling, Asha</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> a.worsteling@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Rinta-Kahila%2C+Tapani%22">Rinta-Kahila, Tapani</searchLink><relatesTo>1,2</relatesTo> (AUTHOR)<i> t.rintakahila@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Hansen%2C+Annissa%22">Hansen, Annissa</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> annissa.hansen@uq.edu.au</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Management%22">Journal of Service Management</searchLink>. 2026, Vol. 37 Issue 4, p622-643. 22p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=195073001
RecordInfo BibRecord:
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      – Code: eng
        Text: English
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      Pagination:
        PageCount: 22
        StartPage: 622
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      – TitleFull: Artificial intelligence and work design: implications for frontline service employees and future research.
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      – PersonEntity:
          Name:
            NameFull: Jooss, Stefan
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            NameFull: Solnet, David
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            NameFull: Knight, Caroline
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            NameFull: Worsteling, Asha
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            NameFull: Rinta-Kahila, Tapani
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            NameFull: Hansen, Annissa
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            – D: 01
              M: 07
              Text: 2026
              Type: published
              Y: 2026
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              Value: 37
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