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Applying Justice Theory to Service Recovery and its Influence on Customer Loyalty: Evidence from Online Food Delivery Services in the Philippines.

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Title: Applying Justice Theory to Service Recovery and its Influence on Customer Loyalty: Evidence from Online Food Delivery Services in the Philippines.
Authors: Catian, Angelica D.1, Fabular, Danny Boy T.1, Garcia, Grace Zel1, Parcia, Heidie Amor A.1, Alonzo, Albert A.1 albert.alonzo@msunaawan.edu.ph, Degoma, Junaisah Nissi L.1, Palmes, Karem A.1
Source: International Review of Management & Marketing (IRMM). 2026, Vol. 16 Issue 4, p189-195. 7p.
Database: Business Source Ultimate
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An: 195089370
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PubType: Academic Journal
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        Value: 10.32479/irmm.22054
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      – Code: eng
        Text: English
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        StartPage: 189
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      – TitleFull: Applying Justice Theory to Service Recovery and its Influence on Customer Loyalty: Evidence from Online Food Delivery Services in the Philippines.
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              Text: 2026
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              Y: 2026
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