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Digitalisation, Service Quality, and Service Recovery as Drivers of Customer Loyalty: The Mediating Role of Customer Satisfaction in the Iraqi Insurance Industry.

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Title: Digitalisation, Service Quality, and Service Recovery as Drivers of Customer Loyalty: The Mediating Role of Customer Satisfaction in the Iraqi Insurance Industry.
Authors: Abbas, Yasir Ammar1, Khudari, Mohamed1 khudari@uniten.edu.my, Nasser, Ali Al2
Source: Journal of Logistics, Informatics & Service Science. 2026, Vol. 13 Issue 7, p34-43. 10p.
Database: Business Source Ultimate
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PubType: Academic Journal
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  Data: Digitalisation, Service Quality, and Service Recovery as Drivers of Customer Loyalty: The Mediating Role of Customer Satisfaction in the Iraqi Insurance Industry.
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  Data: <searchLink fieldCode="AR" term="%22Abbas%2C+Yasir+Ammar%22">Abbas, Yasir Ammar</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AR" term="%22Khudari%2C+Mohamed%22">Khudari, Mohamed</searchLink><relatesTo>1</relatesTo><i> khudari@uniten.edu.my</i><br /><searchLink fieldCode="AR" term="%22Nasser%2C+Ali+Al%22">Nasser, Ali Al</searchLink><relatesTo>2</relatesTo>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Logistics%2C+Informatics+%26+Service+Science%22">Journal of Logistics, Informatics & Service Science</searchLink>. 2026, Vol. 13 Issue 7, p34-43. 10p.
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      – Type: doi
        Value: 10.33168/JLISS.2026.0703
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      – Code: eng
        Text: English
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        PageCount: 10
        StartPage: 34
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      – TitleFull: Digitalisation, Service Quality, and Service Recovery as Drivers of Customer Loyalty: The Mediating Role of Customer Satisfaction in the Iraqi Insurance Industry.
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            NameFull: Abbas, Yasir Ammar
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            NameFull: Khudari, Mohamed
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            NameFull: Nasser, Ali Al
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            – D: 01
              M: 07
              Text: 2026
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              Y: 2026
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              Value: 13
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              Value: 7
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            – TitleFull: Journal of Logistics, Informatics & Service Science
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