APA (7th ed.) Citation

Harrington, R. J., & Tjan, A. K. (2008). Transforming Strategy One Customer at a Time. Harvard Business Review, 86(3), 62.

Chicago Style (17th ed.) Citation

Harrington, Richard J., and Anthony K. Tjan. "Transforming Strategy One Customer at a Time." Harvard Business Review 86, no. 3 (2008): 62.

MLA (9th ed.) Citation

Harrington, Richard J., and Anthony K. Tjan. "Transforming Strategy One Customer at a Time." Harvard Business Review, vol. 86, no. 3, 2008, p. 62.