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Análisis de las necesidades del cliente y su satisfacción en la industria del mueble según las normas ISO 9000: un estudio de casos.

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Title: Análisis de las necesidades del cliente y su satisfacción en la industria del mueble según las normas ISO 9000: un estudio de casos.
Alternate Title: Analysing customer requirements and satisfaction in the furniture industry according to ISO 9000 certification: a case study.
Authors: Caro, Laura Martínez1 laura.martinez@upct.es, López, Enrique Flores1 enrique.flores@upct.es, García, Jose Antonio Martínez1 josean.martinez@upct.es
Source: Management Letters / Cuadernos de Gestión. 2010, Vol. 10 Issue 2, p99-116. 18p. 2 Charts.
Database: Business Source Ultimate
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  Data: <searchLink fieldCode="JN" term="%22Management+Letters+%2F+Cuadernos+de+Gestión%22">Management Letters / Cuadernos de Gestión</searchLink>. 2010, Vol. 10 Issue 2, p99-116. 18p. 2 Charts.
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        Value: 10.5295/cdg.100162lm
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        Text: Spanish
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              Text: 2010
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