APA (7th ed.) Citation

Bales, J. (1983). The Accuracy of Telephone Reference/Information Services in Academic Libraries: Two Studies (Book). Journal of Academic Librarianship, 9(4), 231.

Chicago Style (17th ed.) Citation

Bales, Jack. "The Accuracy of Telephone Reference/Information Services in Academic Libraries: Two Studies (Book)." Journal of Academic Librarianship 9, no. 4 (1983): 231.

MLA (9th ed.) Citation

Bales, Jack. "The Accuracy of Telephone Reference/Information Services in Academic Libraries: Two Studies (Book)." Journal of Academic Librarianship, vol. 9, no. 4, 1983, p. 231.