APA (7th ed.) Citation

Lang, B., & Hyde, K. F. (2013). WORD OF MOUTH: WHAT WE KNOW AND WHAT WE HAVE YET TO LEARN. Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 26, 1.

Chicago Style (17th ed.) Citation

Lang, Bodo, and Kenneth F. Hyde. "WORD OF MOUTH: WHAT WE KNOW AND WHAT WE HAVE YET TO LEARN." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior 26 (2013): 1.

MLA (9th ed.) Citation

Lang, Bodo, and Kenneth F. Hyde. "WORD OF MOUTH: WHAT WE KNOW AND WHAT WE HAVE YET TO LEARN." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, vol. 26, 2013, p. 1.