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Signals as Symbols: Applying Normalization of Deviance to Improve User-Centered Design

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Title: Signals as Symbols: Applying Normalization of Deviance to Improve User-Centered Design
Authors: Vanschaik, Amy
Committee Members: McDaniel, Rudy
Summary: Mistakes can happen in the process of designing and developing interactive digital projects. Sometimes these mistakes negatively impact users' perception and trust of digital interfaces. This research applies the concept of normalization of deviance to identify potential missed opportunities in user-centered design data within the context of a website redesign. By doing this I explore how through observing accidental deviant behaviors or processes we can identify ways to improve the usability and user experience of digital environments. I review the concepts of normalized deviant behavior as addressed by Diane Vaughan in the field of engineering and identify a process for applying this against a user research study. This process is explored through a re-analysis of user data collected from the redesign of a library catalog interface. My work focuses on identifying missed and weak signals in the research process. By noting these overlooked signals, I argue for improving the digital design process through implementing extra checks for normalized deviant behavior.
URL: https://stars.library.ucf.edu/etd2020/780
Database: OpenDissertations
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  Availability: 0
Header DbId: ddu
DbLabel: OpenDissertations
An: ddu.oai.stars.library.ucf.edu.etd2020.1779
AccessLevel: 6
PubType: Dissertation/ Thesis
PubTypeId: dissertation
PreciseRelevancyScore: 0
IllustrationInfo
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  Data: Signals as Symbols: Applying Normalization of Deviance to Improve User-Centered Design
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  Data: Mistakes can happen in the process of designing and developing interactive digital projects. Sometimes these mistakes negatively impact users' perception and trust of digital interfaces. This research applies the concept of normalization of deviance to identify potential missed opportunities in user-centered design data within the context of a website redesign. By doing this I explore how through observing accidental deviant behaviors or processes we can identify ways to improve the usability and user experience of digital environments. I review the concepts of normalized deviant behavior as addressed by Diane Vaughan in the field of engineering and identify a process for applying this against a user research study. This process is explored through a re-analysis of user data collected from the redesign of a library catalog interface. My work focuses on identifying missed and weak signals in the research process. By noting these overlooked signals, I argue for improving the digital design process through implementing extra checks for normalized deviant behavior.
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: User experience; Digital design; Usability; Deviant behavior; Library catalog
        Type: general
      – SubjectFull: Computer-Aided Engineering and Design
        Type: general
      – SubjectFull: Normalization of deviance (Industrial sociology); User-centered system design; User interfaces (Computer systems)--Design; Design--Human factors; Human-computer interaction--Psychological aspects
        Type: general
    Titles:
      – TitleFull: Signals as Symbols: Applying Normalization of Deviance to Improve User-Centered Design
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Vanschaik, Amy
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2021
ResultId 1