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It's All in the Rhetoric: Using Affective Design to Change Users' Perceptions of Online Help

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Title: It's All in the Rhetoric: Using Affective Design to Change Users' Perceptions of Online Help
Authors: Stultz, Robert C.
Summary: This thesis investigates the role of affective design in online help systems. The thesis begins with a discussion of the current research related to online help systems and the rhetorical nature of technical communication. The thesis then provides a heuristic evaluation of two versions of procedural discourse for Microsoft Word 2000. Based on an analysis of the heuristic evaluation, five recommendations are given for improving the affective design of online help systems. The thesis concludes with a proposed usability test and consideration of a related area of study.
URL: https://stars.library.ucf.edu/rtd/1038
Database: OpenDissertations
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An: ddu.oai.stars.library.ucf.edu.rtd.2037
AccessLevel: 6
PubType: Dissertation/ Thesis
PubTypeId: dissertation
PreciseRelevancyScore: 0
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  Data: This thesis investigates the role of affective design in online help systems. The thesis begins with a discussion of the current research related to online help systems and the rhetorical nature of technical communication. The thesis then provides a heuristic evaluation of two versions of procedural discourse for Microsoft Word 2000. Based on an analysis of the heuristic evaluation, five recommendations are given for improving the affective design of online help systems. The thesis concludes with a proposed usability test and consideration of a related area of study.
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Consumer satisfaction
        Type: general
      – SubjectFull: Online data processing
        Type: general
      – SubjectFull: Rhetoric
        Type: general
      – SubjectFull: Technical writing
        Type: general
      – SubjectFull: User interfaces (Computer systems)
        Type: general
      – SubjectFull: Affective design
        Type: general
      – SubjectFull: Online help systems
        Type: general
      – SubjectFull: Procedural discourse
        Type: general
      – SubjectFull: Heuristic evaluation
        Type: general
      – SubjectFull: Rhetoric of technical communication
        Type: general
      – SubjectFull: Arts and Sciences -- Dissertations; Academic; Dissertations; Academic -- Arts and Sciences; Rhetoric--Computer programs; Human-computer interaction--Psychological aspects; User interfaces (Computer systems)--Psychological aspects; User interfaces (Computer systems)--Evaluation; Rhetoric--Research--Methodology
        Type: general
    Titles:
      – TitleFull: It's All in the Rhetoric: Using Affective Design to Change Users' Perceptions of Online Help
        Type: main
  BibRelationships:
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      – PersonEntity:
          Name:
            NameFull: Stultz, Robert C.
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      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2003
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