Building Blocks.
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| Title: | Building Blocks. |
|---|---|
| Authors: | BURTON, SHARON L. |
| Source: | Quality Progress. Jan2015, Vol. 48 Issue 1, p48-49. 2p. |
| Subjects: | Quality assurance, Juran, Joseph M., 1904-2008, Quality Customer Service: Rekindling the Art of Service to Customers (Book), Strategic planning, Customer satisfaction |
| Abstract: | In the article, the author offers information on the trilogy of planning, controlling, and improving introduced by management consultant Joseph M. Juran for quality assurance. Topics discussed include the importance of strategic planning considering internal and external customers as a step to improve quality, the need to provide customer satisfaction with a good return on investment, and the book "Quality Customer Service: Rekindling the Art of Service to Customers." |
| Database: | Engineering Source |
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